Frequently Asked Questions
Everything you need to know about Carpe® skincare and your orders.
When will my order ship?
All orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs, within 30 days of delivery.
Are Carpe® products cruelty-free?
Yes, we are committed to ethical beauty. All Carpe® products are 100% cruelty-free and are never tested on animals at any stage of the production process.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.